Information we collect
When you visit Cebu Home and Builders website, we collect information about you and/or your use of the website. Informations such as Customer Information, Usage Data and IP Address Details. Depending on the category, the information may be considered to be personally identifiable information.
Customer information is information you explicitly provide to us when you chat with our sales representatives online or you sign up to receive our newsletters, including your name, email addres, shipping and billing addresses, payment details. Customer Information used to identify you.
Whenever you use our website, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. From a computer’s IP address, it is possible to determine the general geographic location of that computer. We do not keep a long term record of the IP addresses from which you access our site except where you have specifically provided us with information about yourself, for example, when you chat with us, in which case we may record your IP address for security purposes.
Usage Data includes general information about how you interact with our web pages and web site. This is collected using cookies (or similar technologies) placed by us and others (see ‘Who the information is shared with’ below). Cookies are small pieces of data sent from a website and stored in a web browser, and which may assign an anonymous identifier to the user. Usage Data includes:
- pages you visited on our web sites
- how you came to the website (e.g. via our newsletter or an advertisement)
- which particular buttons or links on the site you clicked
- whether you have been to the site before
How we use the collected information
We use your Customer Information for security purposes before talking to us on the chat. We would like to avoid talking to bots whose aim is for denial of service. And if you sign-up with our newsletter with your email, that would be used as recipient for our updates as you expected.
Usage Data & IP Address
We use Usage Data to assist us in understanding the online behaviour of our customers, which helps us to focus our marketing activities and improve the service we provide on our web sites, which, in turn, helps us to grow our business.
Using web analytics services on our web sites enables us to measure, collect, analyse and report on Usage Data for the purposes of understanding and optimising customers’ experiences on our web sites.
Who we share the information with
We share Usage Data such as name and email to Zendesk since they are our third-party provider that enable us and website visitors to communicate through chat.